Hesank is a leading custom metal crafts manufacturer committed to providing high-quality products and excellent services to customers around the world. In order to meet the diverse needs of customers, Hesank provides global shipping and distribution services to ensure that products arrive safely and promptly around the world.

1. Global Shipping Coverage: No matter which country or region you are in, Hesank can provide global shipping services for your products. Through close cooperation with global logistics partners such as FedEx, DHL and UPS, Hesank uses multiple modes of transportation such as international express, air, sea, and land transportation, as well as multiple transportation tools such as airplanes, ships, trains and trucks to deliver your custom metal crafts to your designated address.
2. Multiple Delivery Methods and Flexible Shipping Solutions: Depending on the specific country or region, Hesank provides multiple delivery methods, including air, sea, land and international express services. Each delivery method has different costs and time frames. Whether it is affordable sea and land transportation or fast air and international express, we can provide you with flexible options. You can choose the most suitable method according to your needs. At the same time, we also provide a combination of various transportation services so that you can choose the best solution.
3. Cost and timeliness: The cost and time of each delivery method are different. By contacting Hesank's sales team, you can get detailed costs and delivery times to make an informed decision based on your needs and budget. Here are our partner logistics companies and estimated times:

International Express (FedEx, DHL, UPS): DAP delivery, 3-9 working days

Air Freight and Delivery: DDP delivery, 10-15 working days

Fast Ocean Shipping: DDP delivery, 20-30 working days

Ordinary Ocean Shipping: DDP delivery, 45-60 working days

Remarks:

DAP delivery: door-to-door delivery, responsible for all transportation, but excluding customs duties and other taxes

DDP delivery: door-to-door delivery, responsible for all transportation, including transportation costs, customs duties and other taxes

4. Safe Transportation: We value the safety and integrity of our products and give priority to these factors during transportation and delivery. Whether you are located in a small town or a city, we can provide professional packaging and protection measures to ensure that the products are not damaged or deformed during transportation.
5. Regular Updates and Notifications: During the transportation of products, we will regularly update the product transportation status and promptly notify customers of the estimated arrival time and possible delays. We provide customers with full-process visual services through quick response and timely communication, so that customers can always understand the transportation status of products.
6. Excellent logistics partners: We work closely with world-renowned logistics partners to provide efficient and reliable transportation services. Our partners have rich experience and professional teams to provide us with high-quality transportation services to ensure that products are delivered to their destinations safely and in a timely manner.

Through the above transportation-related services and commitments, Hesank is committed to providing customers with full support and guarantees to ensure that customers' customized metal crafts can be delivered to customers safely and in a timely manner, and meet the highest quality standards and customer expectations. Whether you are an individual customer or a corporate customer, Hesank's professional team will work with you to provide the best transportation and distribution solutions to meet your needs and exceed your expectations.

FAQ

1. How long does it take for me to receive my goods?

The time it takes for you to receive depends on two factors: the transportation method you choose and the production cycle. Our production cycle is generally 15 days. Please contact our sales team for the specific production time and whether the production time can be accelerated. The following are our cooperative logistics companies and estimated times:

International Express (FedEx, DHL, UPS): DAP delivery, 3-9 working days

Air freight and delivery: DDP delivery, 10-15 working days

Fast sea freight: DDP delivery, 20-30 working days

Ordinary sea freight: DDP delivery, 45-60 working days

2. Which countries do you ship to?

We currently support shipping services to countries and regions around the world. Please consult the sales team for specific shipping methods and times.

3. How do you calculate shipping costs?

The shipping costs are calculated based on the weight or volume of the goods. The prices for different countries and regions and different shipping methods are different. Please consult the sales team for specific prices

4. How do I know if my order has been shipped?

After the goods are shipped, we will send you an email with the shipping number. Or you can check your order status under "My Account" > "My Orders".

5. Who is responsible for customs duties if they are incurred?

Because the tariff policies of each country or region are different, we cannot calculate them accurately, so the customs duties are generally the responsibility of the buyer. However, the shipping company will assist the buyer in customs clearance procedures, and sometimes they will pay the tariffs first. You only need to wait at home for the goods to arrive and pay the tariffs to the shipping company. Please pay more attention to email or phone messages during customs clearance.

Hesank does not add taxes, VAT or any other hidden fees. All fees will be calculated and informed before the transaction. However, not all products will incur tariffs, depending on the policies and requirements of different countries.

6. Who is responsible for customs clearance if my order is detained by customs?

If the goods are detained by customs after leaving China, the buyer is responsible for clearing the detained items. You can contact the local customs to inquire about the specific reasons. Customs and shipping companies will generally send you an email within three days to explain the details. You can go through the customs clearance procedures according to the instructions. At the same time, please pay more attention to email and phone messages during customs clearance.