frequently asked questions

1. CUSTOM INFORMATION

How can I start my custom order?

First pls send your custom design to us,then we can give you our price based on custom size and techniques.If you think our price is good, then we can deal.

Do you offer design assistance if I don’t have a design?

What file formats do you accept for designs?

We accept AI, PDF, JPG, PNG, and other common formats. For best results, vector files are recommended.

Are there any design or mold fees?

A one-time design or mold fee may apply depending on the complexity of the custom product.

Can I modify my custom order or add special requests?

Yes, please inform us of any changes before production begins. We will do our best to accommodate.

How can I ensure my design is not copied by others?

We provide a confidentiality agreement to ensure your design is used exclusively for your order.

2. Products & Materials

What metal materials are available?

We offer a variety of metals such as zinc alloy, copper, iron, aluminum, stainless steel, gold, silver, etc.

Are you factory or Trade Company?

We are a manufacturer with our own factory, not just a trading company.
We have complete production facilities and advanced processes, allowing us to handle production directly. This enables us to ensure better quality control and cost management, offering more competitive prices to our customers.

Can custom products be made from eco-friendly materials?

Yes, we offer recyclable metals and other environmentally compliant materials.

Can you offer different colors or finishes for my custom products?

Yes, we offer polished, matte, antique, enamel, gold plating, silver plating, and more.

Can custom products be treated for durability or corrosion resistance?

Yes, we offer various treatments like gold plating, nickel plating, stainless steel processing, etc.

Can I reorder the same design later?

Yes, we keep your design files and molds on file for 5 years to make reorders easy.

3. Pricing & Lead Time

Are the samples free?

Yes, samples are free. You only need to pay the shipping fee. Please contact us for samples.

How is the price of customized products calculated?

Price depends on quantity, size, materials, and complexity. Please send your requirements and designs for an accurate quote.

What is your lead time for custom orders?

Samples usually take 7–10 days. Mass production takes 15–25 days, depending on product complexity and quantity.

Can the lead time for large orders be expedited?

Yes, we can adjust the schedule to meet your needs. Please contact us to discuss.

Do you offer bulk discounts?

Yes, bulk orders are eligible for discounts. Please contact us for a quote.

What is the minimum order quantity for custom orders?

Normally 50 pieces, but smaller quantities can be accepted depending on the item.

4. Shipping & After-Sales

What are the modes of transportation?

We usually ship via air express (DHL, UPS, FedEx, TNT), or by sea, train, or truck depending on your location.

How do I track my order?

Once shipped, we’ll provide a tracking number for you to monitor delivery progress.

Can I change the shipping address after placing an order?

If the order hasn't shipped, we can update the address. Please contact us as soon as possible.

Do you offer split shipping for bulk orders?

Yes, we can arrange split shipments as needed. Please let us know your requirements in advance.

What if my custom order is damaged during shipping?

We ensure safe packaging, but if damage occurs, we will offer a replacement or refund per our policy.

Do you offer product warranties?

Yes, we offer a one-year warranty for manufacturing defects (excludes misuse damage).

We’re ready to hear from you! Send us messages now.